Friday, May 1, 2009

CHEEESH!! For once Telstra is doing the right thing and some !@#$%^& judge blocks them

These "Premium" SMS services seem to be almost entirely a con. Check your bills for them. I was billed for such services myself when I was with Vodafone, although I had never asked for or received such services. Voda promptly reversed the charges when I complained but refused to co-operate with any investigation of how the charges arose. And the TIO seemed to think that no investigation was needed because Voda had reversed the charges. Prevention of fraud is obviously not one of their priorities. I think I know how I got targeted but nobody wants to hear it apparently. I even wrote to ACMA but they too refused to take any interest. The crooks who targeted me were called "Mobile Messenger"

TELSTRA has been blocked in its bid to throw an SMS service off its network after it received a high number of complaints from annoyed customers. Telstra wants to disconnect premium SMS supplier Oxygen 8 because it has received a "disproportionately large" level of complaints about its service.

The NSW Federal Court was told traffic to Oxygen 8's services tripled between October 2007 and January 2009, The Australian has reported. The court also heard evidence from a report by the Telecommunications Industry Ombudsman that nearly two-thirds of complaints about premium SMS services were from customers who said they had never signed up to receive them.

In February, Telstra gave Oxygen 8 60 days' notice that it would be dropped from its network, citing a clause in the contract between the two companies which would allow it to do so. Oxygen 8 was granted an injunction against being dropped while it challenged the action in the courts. It says Telstra's system for handling complaints is in breach of their contract and federal rules. Telstra had been trying to have that injunction dropped and Oxygen 8's claim dismissed, but in court yesterday Judge Geoffrey Flick ordered the injunction remain in place.

Judge Flick ordered the two companies to begin preparations for a trial starting on July 27. He gave Telstra leave to apply to vary the orders, including lifting the injunction. Telstra refused to enter into mediation with Oxygen 8 to settle the matter out of court.

A Telstra spokesman said: "Telstra is confident about the validity of its termination notice and its prospects on the final hearing. Telstra is committed to the responsible provision of premium SMS services."

Oxygen 8 has alleged that Telstra's SMS complaints handling systems and procedures are inadequate and in breach of the ACMA Telecommunications Service Provider (Mobile Premium Services) Determination 2005 (No1).


1 comment:

Anonymous said...

Hey thanks for this info
We got some strange charges on our telstra mobile bill from MIA PTY LTD & couldn't understand how it can happen without us subscribing to it. We were receiving texts from some company & we thought they were a scam, so just deleted them, now we realise we should have blocked them instead.
It's wrong that they can effectively hack our account
Actually illegal to sign us up to something without our permission.
Telsta was great & helped us sort these scammers out
Why is the ACMA not interested, this is stealing, taking money without permission for something not agreed to.