Monday, September 29, 2008

Telstra quick to name you as a bad debtor

Post taken from "Not good enough"

We recently had a dispute over a new internet connection with Telstra. It basically didn't work from the word go and they kept not turning up to repair it. We notified them we didn't want the service anymore as they couldnt provide it.

In a nutshell they demanded their money & we refused. We asked for their dispute resolution process which they slowly put us through and wasted a lot of time. We finally got final notices and put our official explanation in as to why we hadn't paid ra ra ra.

We were awaitng a reply. Next thing I get a phone call from our bank saying we have been knocked back for our new home loan due to a default credit note on our credit rating listing. Without notice Telstra had placed us on there.

After frantic calls we got to a senior Telstra person who was great -- removed the debt as he concurred with our explantion. He also directed Dun and Bradstreet to remove us from their listing as we should not have been placed on it.

Sounds like all is well. Wrong. Dun & Bradstreet inform us although the debt was cleared we will remain on their credit check list for 5 years as we are deemed to have had a incident regarding credit.

We believe we haven't been given a fair go and Telstra's processes are to blame. I thought you were innocent until proven guilty.

We also have found with another disputed bill from another supplier B.O.C. industrial gases that they will also put you on the credit list if you refuse to pay their bill for whatever reason.

So it seems a new trend. No process just bang them on the credit list with no independent ruling or arbitration.


Later posts on the thread offer advice on how to correct the situation

1 comment:

Vamsi said...

hope you've dragged them to court.