Sunday, May 4, 2008

Telstra's cable TV service shows typical disregard for customers

Why could they not have done this in the early hours of the morning?

FOXTEL customers were left wondering who was the Biggest Loser after the pay-TV operator forced an upgrade of their set-top boxes. The upgrade, which began shortly after 9.12pm yesterday, caused units across the country to shutdown for up to 30 minutes.

The timing coincided with the final episode of Network Ten's reality show The Biggest Loser, which was one of the most watched shows this year. About 1.88 million Australians watched university student Sam Rouen take the title, however, those watching it on Foxtel were left with a blank screen.

The upgrade also affected customers who had scheduled recording programs last night, with many finding their unit displaying a 'failed' message in place of their favourite show. Foxtel has not yet responded to a request for comment.


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