Tuesday, March 11, 2008

Telstra contemptuous of country Australians

Susan Carlson writes

Not all customers are treated the same! I have been using the net since 1996. During this time I was using a locally based ISP. Why? Because they were reasonably priced, offered service and I very rarely had trouble getting on line!

While I may have changed my towers, hard wear, soft wear and desks, I have always used the same ISP. I like my ISP, because time after time I heard my friends say how hard it is to get on line. Most of them are with Bigpond, or as I like to call it, Big Puddle!

This year I decided to upgrade my net access to broadband. Not because of the large downloads, although that is very attractive for my photographic service, but because my Mum is 86 and hates it when she can’t get through to me. So broadband seems the perfect answer.

Of course that’s perfect for me but not for Telstra. I’m not ‘with them’. And I don’t want to change! So when I asked my ISP about getting broadband, they advised me that I would be paying a fee to Telstra, an increased monthly fee and also buying a new modem. That’s fair enough and so I paid them. I trust them because I’ve done business with them for 12 years!

So why has Telstra knocked back my first application? I don’t owe them money and always pay my phone bill on time? Why did my ISP have to present my application again and why two months later are Telstra still ‘looking into my accessibility’!

Makes you wonder why a friend of mine (in the same phone area) has had broadband for the last few months? OH she’s not only a Telstra customer; she has her email with them!


1 comment:

Brian said...

I am a country dweller a mere 40 km from Brisbane. The combined cost of unlimited inernet and phone bills is about $120 a month since I subscribe to a wireless ISP and use a voip telephone service