Letter of 9 March, 2008

TO:
Prime Minister Kevin Rudd

Dear Mr Rudd,

I have noticed that you have had problems with Telstra. So have I.

Are you aware that if you do not use money in a prepaid mobile phone account within a narrow timeframe, Telstra just confiscate the unused money and refuse to give it back? They did that to me and did it without any notice. One day I just found that my mobile was no longer working even though I had spent only about half the money in the account.

I wrote to Telstra about it but they declined to do anything about it.

I have written to the TIO twice about it but they have just ignored me.

I think legislation may be needed to stop Telstra from continuing this unfair practice.

I enclose a copy of the letter that the TIO ignored twice. I sent the second copy over a month ago but have not even had the courtesy of an acknowledgement.

Yours faithfully,

(Dr) John Ray