Email to Katrina Hicks, Constituent Officer for Kevin Rudd
Dear Katrina
Thank you for your efforts on my behalf in stirring the TIO into life.
I finally got a call from someone there yesterday afternoon. But it was a shambles.
They obviously have no respect for your office. They gave the matter over to a young woman ("Lou") who seemed to have a mental age of about 11 and I doubt that she knew or understood anything about my matter.
My complaint was of course about a Telstra mobile phone account but she revealed at one stage that she thought the matter concerned a landline account!
I asked her to hand my matter over to a more senior person but I doubt that she will do that without a nudge. If you have a direct line to the Ombudsman himself, I would be obliged if you would second my request for the matter to be reassigned
Many thanks
(Dr) John Ray
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