Saturday, January 16, 2010


Telstra is steadily REDUCING its services to its Bigpond customers. First they cancelled the webspace they provided as part of a cable subscription deal. That was high-handed enough but they have now cancelled another service.

It was for years possible to access your Hotmail account via Outlook express. But no more. That option has been out of service for months but I thought it must be a result of something I had done. Not so. I eventually got around to emailing Bigpond technical support about it and below is the emailed reply that I got:
"We apologise for the inconvenience that you are experiencing and we understand your concern.

BigPond email accounts use the Post Office Protocol (POP3) protocol.

This protocol is incompatible with Hotmail. Hotmail uses a non-standard protocol for retrieving email, which is not compatible with all providers. Therefore, BigPond Technical Support does not support retrieving email using this method. However, we can refer you to one of our third party industrial partners called Gizmo. They support a wide range of products and services, including the issue that you are currently experiencing. Please be advised that they do charge a fee from a credit card however, will only do so if they fix your problem - if they are unable to then you won't be charged anything."

Do they run Gizmo? I wouldn't be surprised

1 comment:

Anonymous said...

You emailed BigPond technical support?! Wow! Please give me the email address. I just wasted the best part of an hour trying to find someone to email there with a technical problem and I didn't find a single email address. If they don't want people to email them, they should simply say so, so poor bastards like me don't end up wasting time on them.